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Porting phone numbers

How to keep your existing numbers when switching providers.

Updated this week

Can I keep my phone numbers?

Yes. Number porting is an FCC-mandated process. You have the right to keep your existing numbers—your telecom provider only services them.

👉 In rare cases, some numbers can’t be ported, but that’s uncommon.

What is an LOA form?

When you switch providers, you’ll receive a Letter of Authorization (LOA) to sign.
This form allows your new provider to request your numbers from your old provider.

  • You’ll also need an LOA for toll-free numbers.

  • Without this form, your numbers cannot be transferred.


Why port requests get rejected

Port requests can be denied if your LOA doesn’t exactly match the information your current provider has on file. Common fields that must be correct:

  • Authorized contact name

  • Billing telephone number

  • Service address

  • All numbers (or groups of numbers) you want to port

Even a small mismatch can cause delays, since your provider will need to resubmit the request.

💡 Tip: Call your current provider to confirm the details before filling out the LOA.

Getting new numbers instead

If you’re ordering new phone numbers (instead of keeping old ones), no LOA is required.

  • These orders typically install much faster.

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