Why cancellation matters
When you switch to a new internet or phone provider, your current contract still applies until you formally end it.
A non-renewal notice stops your contract from rolling into another term.
A disconnect notice ends your service once your new provider is live.
Handling both correctly prevents being stuck in another contract—or paying two providers at once.
When does my contract expire?
Most contracts begin on the date your services were installed—not the date you signed your agreement.
You can confirm your contract expiration by:
Calling your current provider.
Checking your original installation date, then adding the length of your contract term.
How do I stop my service from auto-renewing?
Most providers automatically renew unless you give written notice. Your contract will specify the notice period, which is typically 30–90 days before your expiration date.
Your non-renewal notice should:
Clearly state you do not want to auto-renew.
Request to continue service month-to-month until your new provider is ready.
Confirm you’ll stay connected until your new setup is complete.
Do I need to send a disconnect date?
Yes—but not at the same time as your non-renewal.
Step 1: Send your non-renewal first, so you avoid being locked into another contract.
Step 2: Once your new provider gives you an installation date, send your disconnect notice (usually 30 days in advance).
⚡ This two-step process avoids downtime and prevents overlapping bills.
How should I send cancellation notices?
Check your contract for specific requirements, but providers typically accept:
Email
Fax
Certified mail
👉 We recommend sending all three to cover your bases.
What should I do after installation?
Once your new services are active, call your old provider to confirm:
Billing has stopped.
Services are fully disconnected.
✅ Tip: Always line up your new services before disconnecting your old ones—so your business never experiences downtime.